You had your hair cut, but: The bob is crooked! You look in the mirror and think, “WTF? That shouldn’t look like that!” It’s the nightmare of every hair salon visit: What was supposed to be the latest in hair fashion is now a cry of disappointment. How do you best complain about it????
No right of withdrawal as with internet providers.
Imagine you could call your hairdresser and say, “Hey, I’d like to get my old look back, please!” Unfortunately, that’s not possible when you visit a hairdresser. This is a work contract, and you don’t get a “14-day test and return” like you do with your latest Amazon gadget. Period. So you’re stuck with the bob, unless you followed all the necessary steps.
First improvements – always
The good news is: your hairdresser has the opportunity to perform “maintenance work.” Even if you hate the hair on the back of your neck or your hair color looks more like mold than chocolate, the salon must have the chance to fix it—free of charge. This means you can come back several times if necessary!
When does rectification end?
This is where it gets tricky. If a repair is truly impossible, then the big questions arise: Is your bob perhaps cut too short? Sorry, but hair doesn’t grow any faster! And what if the color has been so chemically treated that it looks like it came straight out of a psychological thriller? Also not good! In these cases, it’s time to cancel the contract. You have the right to your money back and possibly even compensation – for example, if you have to go to another hairdresser to fix the problem.
The killer point that 90% mess up
Now comes the mysterious part that almost everyone does wrong. When you complain about your doll haircut,
THEN KEEP YOUR FINGERS OFF YOUR HAIR!!!!!!
This means: no re-coloring, no gloss, no silver shampoo, no toning tricks, and absolutely no DIY experiments with scissors – no matter how tempting! As soon as you touch it yourself, the hairdresser gets red, and you kill your proof and lose your right to make it right. For no one can then say exactly whether the disaster came from the salon or the home bathroom.
therefore:
– First, complain: Politely tell your hairdresser that you don’t like the cut or the color.
Keep your hands off your hair: Leave the touch-ups to the professional!
– Then, make it right: Give the salon a chance to turn things around.
– Money back if necessary: If everything goes wrong and nothing helps, you have the right to a refund.
If the Bob really goes wrong, stay cool and follow this guide. This isn’t Instagram drama – this is serious hair politics! At the end of the day, it’s better to ask a professional hairdresser for help than to mess it up yourself and give up your rights.💁♀️✂️
